Refund Policy

At 5GB Corporation, we strive to provide high-quality products and services to our customers. This Refund & Cancellation Policy outlines the conditions under which refunds, returns, or cancellations may be processed.

1. Order Cancellation

Orders can be cancelled under the following conditions:

• Orders may be cancelled within 24 hours of placing the order or before the order is processed or shipped.

• Once the order has been processed or dispatched, cancellation requests may not be accepted.

To request cancellation, customers must contact us at:

Email: sales@5gb.in
Phone: +91 9974991196

2. Returns & Refund Eligibility

A refund or replacement may be issued under the following circumstances:

• The product received is damaged or defective

• The wrong product has been delivered

• The product is missing items or components

Customers must notify us within 48 hours of receiving the product with clear photos or videos as proof.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchase

• Products that have been used, opened, or damaged by the customer

• Requests made after the allowed return period

• Products purchased during special promotional sales (unless defective)

4. Refund Processing

Once the refund request is approved:

• Refunds will be processed within 5–10 business days.

• The amount will be credited back to the original payment method used during the purchase.

Processing times may vary depending on the customer’s bank or payment provider.

5. Replacement Policy

In case of defective or damaged products, customers may request a replacement instead of a refund.

The replacement product will be shipped after verification of the issue.

6. Shipping Costs

• If the return is due to our error (wrong or defective product), the return shipping cost will be borne by 5GB Corporation.

• If the return is requested for any other reason, the customer will be responsible for shipping costs.

7. Digital Products or Services

If the website provides digital services, software, or downloadable products, refunds may not be available once the product has been delivered or accessed.

8. Contact Us

For refund, return, or cancellation requests, please contact:

5GB Corporation
Website: www.5gb.in
Email: sales@5gb.in
Phone: +91 9974991196
Address: Ahmedabad, Gujarat, India

Terms & Conditions

Refund FAQs

How do I get a refund?

Request a refund within 14 days of purchase via our support email.

What is refundable?

Only unused data plans or services qualify for a refund under our policy.

How long does refund take?

Refunds are processed within 7 business days after we receive your request.

Cancellations are accepted before service activation only.

Can I cancel anytime?

Who to contact?

Email support@5gb.in for all refund and cancellation inquiries.

Contact Us

Reach out for refund policy questions.